Cancellation Policy

1. Subscription Cancellation

1.1 How to Cancel

You can cancel your subscription using any of the following methods:

• Account Settings: Navigate to Settings → Billing in your MASC Social dashboard and click "Cancel Subscription."
• Email: Send a cancellation request to [email protected] with your account email address.
• Support: Contact our support team through the Support page in your dashboard.

1.2 Cancellation Confirmation

Upon successful cancellation, you will receive a confirmation email to the email address associated with your account. Please retain this email for your records.

2. Access After Cancellation

For example:

• If your billing date is the 1st of each month and you cancel on the 15th, you will have access until the end of that month.
• Your subscription will not renew, and no further charges will be made after your current billing period ends.

3. Refund Policy

By subscribing to MASC Social, you acknowledge and agree to this no-refund policy. We encourage you to take advantage of any trial periods or demos available before committing to a paid subscription.

4. Data After Cancellation

4.1 Data Retention

After your subscription ends, your account data (including client profiles, calendars, and brand assets) will be retained for a period of thirty (30) days. During this time, you may reactivate your subscription to regain access to your data.

4.2 Data Deletion

After the 30-day retention period, your data may be permanently deleted from our systems. We recommend exporting any important data before your subscription ends.

4.3 Data Export

Before canceling, you may export your content calendars and data using the export features available in the application. We recommend completing any necessary exports before your access ends.

5. Reactivation

If you wish to reactivate your subscription after cancellation:

• Within 30 days: Log in to your account and subscribe again. Your previous data will be restored.
• After 30 days: You may create a new subscription, but your previous data may no longer be available.

Reactivation is subject to current pricing and plan availability at the time of resubscription.

6. Promotional Pricing

If you subscribed at a promotional or discounted rate (such as the Founder's Special pricing), please note that this pricing is locked in only for continuous, uninterrupted subscriptions. If you cancel and later resubscribe, you may not be eligible for the same promotional pricing and will be charged at the then-current rates.

7. Exceptions

In rare circumstances, we may consider exceptions to this policy at our sole discretion. Such exceptions may include:

• Documented technical issues that prevented you from using the Services for an extended period
• Billing errors made by our payment processor
• Other circumstances as determined by AssetRecon HQ LLC

To request an exception, please contact us at [email protected] with a detailed explanation of your situation.

8. Changes to This Policy

We reserve the right to modify this Cancellation Policy at any time. Changes will be effective upon posting to our website. Your continued use of the Services after any changes constitutes your acceptance of the revised policy.

9. Contact Us

If you have any questions about this Cancellation Policy or need assistance with canceling your subscription, please contact us at:

10. Summary